Customer Testimonials
Ed is amazing!
Very professional from the sales person to the sales manager and the finance department. The showroom is bright and sunny and filled with it seems every model.
The service department is phenomenal professional in the delivery and awesome in they’re performance excellent work
Absolute A+ service, always. We had Ed help us this most recent visit, but I have never had a bad experience. They truly go above and beyond and put their customers first.
Had a recall on my Cadillac Vistiq. They did a great job very efficient and the service manager Ed was very pleasant to work with. He also helped me with a couple other questions about the settings.
Great service Derek was awesome!!
Good service. Was able to get a next day appointment. Pretty good communication. Only wish they'd have a service loaner for me sooner. My service writer Derek was very nice to work with.
Great service!
Matt is the best. Morries Cadillac cares about their customer experience.
I appreciate being able to schedule service when I am 125 miles from Morrie's. My service was outstanding - oil, filter, grease and routine 5,000 mile service. Also tire rotation and general check of my entire car Thank you.
Derek is prompt and professional
Derek was and has been amazing when it comes to repairs and details!
This guys have Exceptional customer service!! Such a good place to take your car for service.
Very nice, cool employee and respectful and they know their job
It was done in a timely manner and the service was excellent 👏
Ed was awesome and prompt and friendly. estimates were good and honored and repairs done quickly. great service
Excellent experience. Alexsandra was very professional and helpful.
Everyone was great...very helpful got My transmission leaks fix in 2 days...they gave me a almost new loaner car during the time my car was in the shop...
Great service!!! The staff (especially Ed) was very thorough and responsive to my needs. Nice to have so close by and convenient too 🙂
Great job communicating and following through with what was promised
Very helpful staff. Alexandra helped me and she did not disappoint. Helped and kept me posted on every level with my car. Not only did she made sure all my concerns were taken care of but also make sure my car was perfect just like it was brand new. Def recommend and will be coming back for future services and maintenance. Big thanks to the mechanic for solving all my issues. Again BIG thank you to Morries of Golden Valley and Alexandra!!!!!!!!!!
Ed did an excellent job a fine example of strong professional customer service
They did a great job and told me how to save some money. Greatly appreciated.
They did a really good job with my car. DeAndre was very helpful to me.Thank you.
Mr.Coleman was so professional. He was very knowledgeable and confident. Mr.Coleman made sure my vehicle was safe for travels. He did a thorough inspection on my Cadillac. Above and beyond! Thank you Mr.Coleman
I can't completely rape the service that I got recently besides they did get endurance to live up to their portion of the financial difficulty that I was experiencing I give you a 100% on that one I need a little time driving my car again after approximately the dealership having it or it seems like 20 days to make sure that I don't have to bring it back for any reason my car is 8 years old and it's literally been the best car I've had in my life and I've had a lot of them with ... Read More Google - Sep 26, 2026
Evaporative purge pump was replaced under warranty. Service was excellent. Work was completed efficiently and promptly. Ed and other staff were courteous and professional. Shop and waiting area were clean and comfortable.
The service was fast and the people were very nice. I would recommend Morrie's to anyone wanting exceptional service!
Derek was outstanding!
I enjoy the friendship from the service department offered me when I came for Cadillac Escalade repairs their response to me was friendly and their explanation to what was wrong to my truck was quite straightforward and I appreciate the work
Excellent service from the sales and management teams. The experience was great and they were very helpful.
Took over two hours to rotate tires, change air filter and confirm seat wasn’t working properly
Appt at 9am and doesn't get done till 5pm when they close. Inconvenient and inconsiderate. No explanation of service outcome or recommendations.
Very difficult to talk to service. I had to make appt. With service instead. Don't know if it's worth it which such a challenge of talking to service! I haven't even been there for this yet.
Live in duluth. Was quoted 500 to 700 but max would be 1000 definitely for a service appointment. Drop car off and get a call saying the price is now 2100. Went back and picked up my car drove back home with no work being done. Wasted the entire day.
Bought a 22 Alpina in Feb. Incompetent team. Subpar knowledge of product sold as well as less than professional behaviour and accountability up and down the mgmt chain. My Advice: don't rely on "dealer I owe yous" to get deal done and negotiate everything upfront.
Poor communication had my car 6 days did nothing then asked me if I wanted to pick up my car and put it back together MYSELF!!
0-10 customer service. Had a dead battery and it took 4.5 hours to call me back. By that time I had already got AAA to come on my own because you need a super pack jumper set to start Escalades. Service manager tried to send me home with my vehicle saying battery tested “good”. I shared my last experience with a dead battery and requested more diagnostics and to keep the vehicle so it wouldn’t die again my garage. The manager wouldn’t give me a loaner because I wasn’t spending money yet. I had to call Enterprise and ... Read More Google - Jan 24, 2026
The person who Check me in was very unkind. Every time I tried to speak, he kept cutting me off and speaking in a disrespectful manner
Great sale man. Just give us all the time in the world to look at a car.
Ed Lehman the service agent was nice but the technician took 3 hours while I waited… to have car done for oil change tire rotation. That service has never taken that long before and I would not have waited there if I would have known it was taking three hours.
Check engine light was on and had an event where the collision avoidance braking system came on when tuning a corner for no reason. Car almost came to a stop so violently that my head hit the steering wheel. Luckily there was no car behind me when this happened or I would have been rear ended. I’ve have a neck problem the way it is and this didn’t help matters at all. After two software updates and a $1040 bill they said it was fixed. Absolutely no explanation as to what caused these two events. Engine code was p1098... Read More Google - Oct 24, 2025
I thought your sales staff was excellent.. they worked with me to find the right vehicle to lease.Hats off to Sean and Cristian for a job well done!
They diagnosed the problem which i pointed out to them for $215. Thanks a lot
Brittney was our sales lady and she did a great job. We got nothing on our trade in but that's to be expected I guess.
The service I received for my Bentley was the worst I have ever had in my 69 years of life. Being a retired car dealer I always give the benefit to the dealer but in this case the people at the Bentley have not been trained to understand how to take care of a customer. I blame this on management not the employee's . The communication was absolutely terrible no way to reach anyone to many of high tech phone systems and text systems that are not customer friendly . Phones go un answered no voice mail set up on service advisor ... Read More Google - Jul 7, 2025
It’s been so far my worst experience purchasing a vehicle. For a luxury vehicle like Aston Martin, you do not feel well taken care of at all and the general manager was really passively rude! The vehicle had issue on the second day after purchase. Sales and their own benefit are put way above all else and customer experience. I was not given the whole completed signed documents to start with and they claimed and made their own rules/policies that conflict with Morrie’s auto group as a whole. The whole business is really shady and I will ... Read More Google - May 11, 2025
I'm not sure if anything about my experience buying a car here went smoothly. I'd strongly consider looking elsewhere.
Do not ever come here and buy no. Vehicle, you better off getting it offline. They are dishonest, a car dealership should treat you like family. They only care about the money. As long as I have breath in my lungs, I would never recommend nobody ever coming to this car dealership..
After many years of having my cars serviced at Morrie‘s Aston Martin, and in fact, I was the first of their service customers before it was general knowledge that they were the Aston Martin dealer back in 2007. So now almost 20 years later I had some simple service done Which included replacing door struts changing hoses on the trans axle that would’ve been exposed during my transaxle fluid change, and replacing the battery. The Internet states that door struts at the most would be a 40 minute work for a novice. I was charged four hours labor! I was also ... Read More Google - Apr 9, 2025
Would not recommend this dealership to anyone. Poor customer service. Poor communication. As an out of state buyer I was deceived with quality and condition of vehicle. Truck showed up with both bumpers being damaged. Windshield cracked. After taking to a collision shop in my area have been told bumpers have been repaired and repainted. Along with quarter panel repair. General Manager(James Cheatham) refuses to let me return vehicle and tells me that it’s perfectly normal for a Certified Pre-Owned vehicle to have all these issues. The truck has 6,000 miles and is an 2024. And just tells me to ... Read More Google - Mar 31, 2025
I asked the Service Manager to have my car vacuumed and interior cleaned. It was not done and this happened last time I was there.
Said my oil was 2 quarts low. Now the crankcase is overfull. Sposed to change headlamps on a recall. Didn't do anything but waste my time and try to ring up a bill. Tryed to call to discuss the oil couldn't get through. Asked me when I got there. Do we have the parts. Hello. I don't work there.
I purchased a used XT5 a few months ago and my experience was great. I worked with Justin Beaulieu who was very helpful and went above any beyond to help assure me I was making the right decision when purchasing my next vehicle. The car is still running great without any issue and I would highly recommend Justin and crew.
Horribly incompetent people to deal with. Not only did it take days to obtain info about a vehicle for sale but they refused to ship the vehicle to my residence located in another state. When I sourced my own transport, they refused to allow them access to pick it up. One of the salesmen named Christian was as slow as a sloth. Don't waste your time, they are completely incompetent and could care less if they gain your business or not.
Do not take your vehicle to Morrie’s Cadillac for repair. They take your luxury vehicle in and they do nothing to your car. I had to go to Key Cadillac to get my car fixed right. Morrie’s had my CT5 for 5 days and I took it in for my engine light being on and told them it was emissions system. They called me immediately after drop off and said it had condensation in my fuel tank and that caused the issue. They even claimed to do a complete vehicle inspection. Picked up my car 5 days later same issue ... Read More Google - Feb 12, 2025
Got a used vehicle from here and paid an extra $100 for a 90 day warranty (morries promise). During the test drive the air bag light came on and my sales team member Brittney explained this would be taken care of. I pick the vehicle up and of course the light comes back on. Upon bringing it back they "find" that the rear suspension needs replaced at a cost of $3200. I put all of 70 miles on this vehicle before returning it. They told me the shocks and pump were broken because it was cold outside. Although they kept the vehicle ... Read More Google - Jan 29, 2025
No problems with Morries from a local stand point. However had to deal with Cadillac’s national customer service in Detroit and it was horrible experience! And the problem has not been resolved.
Totally disappointed in Morrie’s Cadillac Buy Happy program. Waited over 3 weeks to get my vehicle repaired because they could not remember who was handling the program when I bought the vehicle from them. They held me hostage with nothing but lame excuses. Obviously the dealership does not stand behind their programs and advertising.
We bought a new car before end of the year. We asked for the Matts and said yes we would get them. My husband went to get them and they gave them part of them. So came back again and now waiting her over an hour and. None can help find the Matts. Disappointed.
No rentals, had to Uber back and forth. Brand new vehicle and can’t offer you one
Great service along with very helpful staff. Very easy to do business with. And the company President is awesome!
I didn’t have a good experience!
The customer service was very poor.
For me the first time I bought my vehicle from Morries golden valley Cadillac in 2018, the service was great, but the service got more costly as soon as vehicle manufacturing warranty expired, I started paying more for oil change, every time I take my car in for service, they aways come up with something new, oil leaks, head lights and now brakes….my car was running good before, but right after service, they aways try to get me to pay more for something else…I feel like it’s being done purposely…like they are actually replacing my car parts ... Read More Google - Nov 13, 2024
Not a great place to bring your car to get an oil change. They will up charge you by any way possible.
I brought my car in to have a noise checked. Everything went fine, however, when the service department employee called me to let me know What was wrong with it, he spoke so fast that I couldn’t even understand most of what was said. We went to pick it up, and although there were multiple employees milling around the service area, only 1 employee was checking clients out - the others didn’t even make eye contact. We waited about 10 to 15 minutes for the one employee to check us out. And then, again, he spoke so quickly that we didn’... Read More Google - Nov 2, 2024
Everyone from the reception, to the salesman Justin to the financeman Daz were excellent. A top notch dealership that is friendly, real, hard working and accommodating along with no pressure! I would definitely shop there again and look forward to doing so in the future.
Worst customer service dealer ever. I bought one car here and one at Audi Richfield. Audi Richfield went above and beyond even after purchase. At Morries ink was barely dry before they were trying to get more money out of us. The GM here is the epitome of a snake oil salesman. See response below of course they claim to not remember our multiple discussions about the purchase. Like I said worst customer service ever.
Terrible! I feel I was ripped off. Was given a verbal amount for repair, but never got the emailed breakdown, though I requested it two different times before the work was done. Was offered a courtesy car, but never told I would be charged for it. was told the Repair should be done ASAP, though that was not true. I would give no stars, but that option is not available.
The guys at Morries are great to work with. They will go the extra mile to make sure you are happy with your purchase. Thanks guys!!!
Great experience overall. I was able to sell my previous car and lease my new one efficiently and it was explained really well throughout the process.
I have the worst car purchases experience with the sale woman in this location. Don’t ever go there and buy car because after your purchased if you have problems or questions and you call them they will try anyway to not answer your call. I just bought a Cadillac there over 135k and i have some issues and i tried to call the sale woman there and she said she will passed my message to the manager but the manager never responded back too. I have to wait for 4 days and i able to get a hold to their ... Read More Google - Aug 8, 2024
5 Stars My wife, Lacey, recently bought a new electric car from Morrie’s Cadillac in Golden Valley, MN. We had the pleasure of working with Emily, and the experience was outstanding. Emily was incredibly patient and informative, making us feel comfortable and confident in our purchase. Despite driving from far out of the area, it was well worth it to work with her. Highly recommend Morrie’s Cadillac and especially Emily for anyone in the market for a new car.
We are very happy with our purchase and all employees we interacted with were amazing and professional.
The lack of service was appalling. We were very nervous about purchasing a Mercedes Benz online. Everything we DIDN’T hear contributed to our worries. There was almost zero communication.
We had to phone over and over to get anyone to answer questions regarding extra charges in the contract. We had to plead for information concerning when a finalized document would arrive, what the timeline was, work to be performed, date and time of delivery, etc., etc. Every time we called we were told our salesman, sales manager, and general manager were “out”. Receptionist said she didn’t know who ... Read More Google - Jun 17, 2024